Privacy Policy pe511 – Personal Data Protection for Malaysian Players

Pe511 is an online casino platform operating in Malaysia, fully committed to protecting the privacy of every user. This Privacy Policy explains in detail how pe511 collects, processes, stores and protects the personal data you share with us when registering and using the pe511 platform.

As a platform serving Malaysians, pe511 is subject to the Personal Data Protection Act 2010 (PDPA) and is committed to complying with all its provisions. We regard privacy not merely as a legal obligation — it is a core value we uphold across every aspect of pe511's operations.

This Privacy Policy applies to all information collected through the pe511 website, mobile app, customer support channels, communication channels, and any other interactions you have with pe511. If you are using the pe511 platform on behalf of another person, you confirm that you have their consent to do so and that they have been informed of this Privacy Policy.

Pe511 only collects personal data that is strictly necessary to provide our services safely and effectively. We do not collect excessive or irrelevant data beyond the scope of pe511's services.

Data We Do NOT Collect

Pe511 does not collect irrelevant sensitive data such as health information, political views, religious beliefs, biometric data or data relating to individuals under the age of 18. Should you disclose any sensitive information during a customer support session, it will not be stored in your profile without your explicit consent.

Pe511 uses the personal data we collect solely for legitimate, stated purposes. We do not use your data for purposes unrelated to pe511's services without first obtaining your consent.

Pe511 Primary Purposes for Data Use

• Account Management: To create, verify and manage your pe511 account, including registration processing, identity verification and user profile management.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals in MYR to your registered payment method.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, account misuse, and unauthorised access through analysis of transaction patterns and gameplay activity.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance or are at risk of problem gambling, and activating appropriate responsible gaming tools.
• Customer Support: Providing effective and relevant assistance when you reach out to the pe511 support team via Live Chat or email.
• Service Communications: Sending important notifications related to your account, changes to our terms, security updates and promotions you have consented to receive.
• Legal Compliance: Fulfilling pe511's legal obligations under the PDPA, anti-money laundering (AML) regulations and directives from competent authorities in Malaysia.
• Service Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the pe511 platform and to improve the overall user experience.

Pe511 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. This is an absolute commitment we uphold without exception. However, in the course of operating the pe511 platform, there are certain situations where we may need to share data with specific parties:

Authorised Third Parties

• Payment Processors: pe511 shares the necessary transaction information with the payment service providers you use — such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks) — solely for the purpose of processing your deposits and withdrawals in MYR. All payment processors working with pe511 are bound by strict confidentiality agreements.
• Game Provider: To enable you to access third-party games available on the pe511 platform, the required account information (excluding full financial data) may be shared with the relevant game providers. All pe511 game providers are required to adhere to privacy standards equal to or stricter than our own.
• Legal Authorities: pe511 will disclose personal data to Malaysian authorities — such as the police, courts or regulatory agencies — when required by law or court order. We do not disclose data beyond what is specifically required by the relevant legal request.
• Auditors & Consultants: Independent audit firms that verify the fairness of pe511's games, and professional consultants who assist us with regulatory compliance, may need to access certain data within a very limited scope and are subject to strict confidentiality agreements.

Pe511 continuously invests in the latest security technologies and processes to protect our members' personal data. We employ a defence-in-depth approach that combines multiple layers of protection to keep your data secure at all times.

Pe511 Security Measures

• 256-bit SSL Encryption: All communications between your device and pe511's servers are fully encrypted using TLS 1.3 with a 256-bit key length — the same standard used by major banks worldwide. You can verify the secure connection by checking the padlock icon in your browser's address bar.
• Data-at-Rest Encryption: Sensitive data stored in pe511's databases — including identity information and financial records — is encrypted at rest using AES-256 encryption.
• Strict Access Control: Only pe511 employees with a legitimate business need may access member personal data, and every access is automatically logged for audit purposes. Internal access is governed by a multi-factor authentication system.
• 24/7 Threat Monitoring: The pe511 cybersecurity team continuously monitors the platform using intrusion detection systems (IDS) and security information and event management (SIEM) systems to detect and respond to any threats in real time.
• Regular Penetration Testing: pe511 conducts regular penetration testing carried out by registered independent security firms to identify and remediate any vulnerabilities before they can be exploited.
• Backup & Disaster Recovery: pe511 member data is automatically backed up to secure, geographically separate locations. Our disaster recovery plan ensures data can be swiftly restored in the event of a serious disruption.

While we take all reasonable steps to protect your data, no information technology system can be guaranteed 100% secure against all threats. We therefore encourage you to take protective measures on your end as well — such as using a strong password, enabling 2FA and avoiding unsecured public Wi-Fi when accessing your pe511 account.

Pe511 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the pe511 website.

Types of Cookies Used by pe511

• Essential Cookies (Required): These cookies are essential for the core functions of the pe511 platform — including maintaining your login session, enabling security features, and ensuring the platform operates correctly. They cannot be disabled without affecting pe511's functionality.
• Performance Cookies: These cookies collect information about how you use the pe511 platform — which pages you visit most frequently, how long you spend in each section, and any error messages encountered. All information is collected anonymously and used solely to improve the performance of the pe511 platform.
• Functional Cookies: These cookies allow pe511 to remember your preferences — such as your interface language, display settings and favourite games — to deliver a more personalised experience throughout your session.
• Security Cookies: These cookies are used exclusively by pe511's security systems to identify and prevent suspicious activity, including unauthorised login attempts and cyberattacks.

You can manage your cookie settings through your web browser. Please note, however, that disabling essential cookies may affect the functionality and security of your pe511 account. pe511 does not use third-party advertising cookies that track you across websites outside the pe511 platform.

As a pe511 member and a Malaysian protected under PDPA 2010, you have the following rights regarding your personal data. pe511 is committed to fully respecting and facilitating the exercise of these rights:

Pe511 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

Pe511 Data Retention Period

• Active Account Data: For as long as your pe511 account remains active, we retain all data necessary for account management and the ongoing delivery of our services.
• Financial Transaction Data: Records of deposit and withdrawal transactions in MYR are retained for a minimum of 7 years from the date of the transaction, in accordance with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• Data After Account Closure: When a pe511 account is closed, we retain data required for legal compliance and resolution of any potential claims, typically for 5 years following closure.
• Gaming Data: Game history records are retained for responsible gaming, auditing and dispute resolution purposes for the period required by regulatory obligations.
• Communication Data: Customer support recordings are retained for 2 years for training and service improvement purposes.

Once the retention period expires, pe511 will securely delete or anonymise your data using methods that ensure it cannot be recovered. Data deletion is carried out systematically according to schedules set by pe511's Compliance Department.

Pe511 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

All members who register on pe511 confirm that they are at least 18 years of age. pe511 employs an age verification process during registration and reserves the right to request proof of age at any time if there is reasonable doubt. Accounts suspected of belonging to underage users will be suspended immediately pending investigation.

Pe511 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, new technologies or member feedback. All amendments will be published on this page with a clear effective date.

Whenever there are material changes to how we use your personal data, pe511 will proactively notify you via:

• A prominent notice on the pe511 platform's main page at least 14 days before the changes take effect.
• An email notification sent to the address registered to your account.
• An in-account notice within your pe511 account upon your next login after the amendment has been made.

Your continued use of the pe511 platform after any Privacy Policy amendment takes effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your pe511 account before they take effect and request deletion of your data in accordance with the established procedure.

If you have any questions, concerns or complaints regarding how pe511 handles your personal data, or wish to exercise any of the rights outlined in this Privacy Policy, please contact us through the following channels:

• pe511 Live Chat: The fastest and easiest way — click the chat icon within the pe511 platform and you'll be connected to our Malaysian-speaking support team in under 2 minutes, available 24 hours a day, 7 days a week.
• Privacy Email: For specific privacy enquiries, complaints or data rights requests, please email [email protected] with the subject line "Privacy Enquiry". We are committed to responding within 48 business hours.

For privacy complaints that cannot be resolved through pe511's support channels, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. pe511 will cooperate fully with any investigation conducted by the competent authority.

We value every piece of privacy-related feedback from pe511 members. Your input helps us continually improve our data protection practices and deliver a safer, more trustworthy experience for all Malaysian players who are part of the pe511 community.